Ep 95 – ”Pitch” Perfect a Capability Analysis through the lens of Baseball

This week we are exploring the ides of Six Sigma a bit further, and looking at capability analysis through the lens of a baseball. The math and statistical analysis behind the game of baseball is astounding, but can provide an excellent point of view to understand our modern manufacturing limits and controls better. Don’t forget…

Ep 93 – Documented Information Development with Melissa Basnight

This week Melissa Basnight, Quality Manager at Tietronix Medical. You may recognize Melissa from a previous episode a year ago, Coffee Pot Process Mapping. Today with Melissa we discuss Documented Information Development. Documented Information and the process for writing process procedures, specifications, and other required documented information cannot be underestimated. Join us as we discuss…

Ep 91 – Fractional Quality Management – Texas Quality Manager

FRACTIONAL QUALITY MANAGEMENT Supporting small and medium sized business for all your quality management needs. https://texasqualitymanager.com/ Can’t Spare Current Staff Hiring new employees in unstable markets creates risk and can divert management’s focus from core business operations. By working with Texas Quality Assurance, you get a high impact an experienced team of Quality Managers without…

Ep 87 – Injection Molding with Adam Smith President of Millennium Plastics

Injection molding is just what it sounds, using a mold, injecting it with melted material and hardening that material to create the desired product.  It’s not as simple as it sounds, though.  Everything that goes into injection molding must be a quality product to produce tight tolerances.  In this episode, Adam describes to what tolerances…

Ep 85 – Making Quality Management Small Biz Friendly

Quality 4.0, “BOK” Body of Knowledge, jargon and Quality Management lingo… So many terms, so difficult to communicate why Quality Matters. Its so important to understand we are marketing Quality Management principles to our team, our customers and our leaders. If it is not understood its not going to be implemented. Small Businesses are often…

Ep 84 -Five Keys to a Successful Implementation ”The Quality Matters Methodology Part 3”

Originally the “Five Keys to a Successful Implementation” centered on implementing a software solution. But as we continued to dig deep into this idea, it soon became evident that these Keys apply to any aspect of your business be is software, management and/or personnel change, new process, new product lines or a new management system,…

Ep 82 – Quality Management Principles – part 2

Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. Engagement of People and of course the Process Approach! The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement…

2.2.1 Quality An organization focused on quality promotes a culture that results in the behaviour, attitudes, activities and processes that deliver value through fulfilling the needs and expectations of customers and other relevant interested parties. The quality of an organization’s products and services is determined by the ability to satisfy customers and the intended and unintended impact on relevant interested parties. The quality of products and services includes not only their intended function and performance, but also their perceived value and benefit to the customer.

Ep 80 – Culture = Quality ”The Quality Matters Methodology Part 2”

The firs step for us in understanding is to define the key words and topics. This might sound like such a glamorous method, but it provides valuable insight. For instance, the word Quality can often mean a characteristic of a product or process or even person. Where on the other hand, Quality can mean a…

Using Origami to teach Six Sigma

Ep 77 – Students – Origami and Learning Lean!

The world of quality management, processes, and improvements often seems overwhelming.  It is a fact that children adapt to new ideas better than grown-ups.  It is best to teach children a second language when they are very young because they are more likely to catch on quicker.  So, why not start introducing teens to quality? …

Ep 76 – Pharmacies – A lot goes on behind the counter providing customer satisfaction

We’ve have said over and over that quality is not just for manufacturing or oil and gas.  ISO 9001, quality management and policies and procedures can benefit any industry.  This is a case study of a pharmacy that decided to look for opportunities for improvement.  The article was written in 2005 and at that time…