Ep 137 First Hand Account of Building ISO 9001 QMS w/ Robert Khami – Arsham Aluminum Alloys

What’s it like building an ISO 9001 Management System? with Robert Khami – Arsham Aluminum Alloys. This week we’re honored to have Robert Khami join us to talk about the process of building an ISO 9001 compliant QMS on a short time table. Robert and the rest of the team at Arsham Aluminum Alloys did…

Ep 136 – First hand account of an internal audit with Darci Chambers

Darci Chambers, AKA the Boss Lady, rejoins the conversation today to discuss her first hand experience in an Internal Audit. Listen in as we discuss the role of an auditor and the difficulty in avoiding consultation, and how some basic negotiation tactics can be used successfully to ensure an effective audit. #QualityMatters podcast is streaming…

Ep 134 – All the responsibility and none of the authority – Management Representative vs Quality Manager

Quality Coordinator / Management Representative, Quality Manager, what’s the difference?  Well, we’re going to tell you in this episode.  ISO 9001 really doesn’t give much direction other than leadership and top management, but generally accepted is the role of the “Quality Manager”. This means and is important that your Quality Manager has management level authority. …

Ep 132 – Big Changes Coming Soon to the #QualityMatters podcast

We are excited to share with you some new changes coming to #QualityMatters.  Kyle recently launched a poll on LinkedIn to see what you, our listeners thought of the content and would like to hear.  Your responses were heard.  You all want more about tips and tricks and running a QMS, less about case studies. …

Ep 131 – Medical devices gone wrong with the Dalkon Shield

The Dalkon Shield was an IUD developed in the 1960s by OB-GYN Hugh Davis with electrical engineer Irwin Lerner.  They brought in a lawyer, Robert Cohn, to help them form The Dalkon Corp.  Because The Dalkon Corp had no sales force, they decided to sell the product to another company.  That company was AH Robins,…

Ep 130 – Just do it yourself environmental clean up US Navy in Japan

The U.S. Naval Ship Repair Facility and Japan Regional Maintenance Center (SRF/JRMC), Yokosuka detachment has thousands of gallons of oil routinely drained from ships coming into dry dock.  Special teams have to be on standby and ready at any given time to remedy a spill.  Shop X-99 consists of 65 members, 28 of which are…

Ep 129 – Dumpy Level & Gradient Measuring Tools

In 2006, Singapore’s Housing and Development Board wanted to improve work processes and better support it’s own mission.  They enlisted the help of Accessway V2 Innovation & Quality Circle to help.  Accessway V2 used the Lotus Blossom Technique to identify problems and solutions.  They decided the problem with the most potential solutions would be the…