Ep 95 – ”Pitch” Perfect a Capability Analysis through the lens of Baseball

This week we are exploring the ides of Six Sigma a bit further, and looking at capability analysis through the lens of a baseball. The math and statistical analysis behind the game of baseball is astounding, but can provide an excellent point of view to understand our modern manufacturing limits and controls better. Don’t forget…

Ep 79 – The Quality Matters Methodology – Part 1 Lessons Learned

“The Quality Matters Methodology” – a success model for the development, implementation and maintenance of quality management systems. Simple Lessons for you, your team and your process. Follow us on this journey as we relay The Quality Matters Methodology to you. We start by learning from the lessons of others before you. From Simon Sinek’s…

Ep 76 – Pharmacies – A lot goes on behind the counter providing customer satisfaction

We’ve have said over and over that quality is not just for manufacturing or oil and gas.  ISO 9001, quality management and policies and procedures can benefit any industry.  This is a case study of a pharmacy that decided to look for opportunities for improvement.  The article was written in 2005 and at that time…

Ep 5 – Houston Police Department Shooting

Welcome back to #QualityMatters.  Your host Darci Chambers and Co-Host Kyle Chambers are discussing a recent nation wide news story in Houston Texas involving a shooting, multiple injured officers, the death of two suspects, and the infamous no knock warrant.  From a process and procedural point of view, how could this have gone differently?  What…

Ep 4 – Quality Management Representative

Welcome back to #QualityMatters.  Your host Darci Chambers and Co-Host Kyle Chambers are discussing the role of the Quality Management Representative in today’s Quality Management System. What changed between ISO 9001:2008 and ISO 9001:2015? How does this affect you and your organization?  First, make sure you go online to subscribe to the Podcast if you…