November 2020

Episode

Ep 85 – Making Quality Management Small Biz Friendly

Quality 4.0, “BOK” Body of Knowledge, jargon and Quality Management lingo… So many terms, so difficult to communicate why Quality Matters. Its so important to understand we are marketing Quality Management principles to our team, our customers and our leaders. If it is not understood its not going to be implemented. Small Businesses are often

Episode

Ep 83 – Quality Management Principles – part 3

Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. This week we cover Customer focus, Leadership & Engagement of People. The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3

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