Ep 76 – Pharmacies – A lot goes on behind the counter providing customer satisfaction

We’ve have said over and over that quality is not just for manufacturing or oil and gas.  ISO 9001, quality management and policies and procedures can benefit any industry.  This is a case study of a pharmacy that decided to look for opportunities for improvement.  The article was written in 2005 and at that time…

Ep 75 Phoenix Police Department Saves More Than Man Hours with ISO 9001

Police departments are under fire right now and are looking for ways to show credibility. We at Texas Quality Assurance and #QualityMatters back the blue and always support continual improvement. We have a number of times how ISO 9001 certification can help any sector or industry. The Phoenix Police Department Records and Identification Bureau decided…

Ep 74 – Matt Sands of “The Mineral Rights Podcast” on implementing lean and continuous improvement

From sales, service, accounting and of course the production floor Quality Matters. Regardless if you implementing lean or continuous improvement in the office or shop floor management buy in is key, but don’t neglect the folks doing the work day to day. Continuous improvement is more than the tools and processes but an overall change…

Ep 73 – School District uses ISO 9001 to Improve Education

Racine Unified School District found themselves in a similar situation as other school systems and business, they were facing huge budget cuts and rising costs in education.  The district wanted to provide high quality education to their population, just under half of which were economically disadvantaged.  In a case study found at the ASQ website…