2.2.1 Quality An organization focused on quality promotes a culture that results in the behaviour, attitudes, activities and processes that deliver value through fulfilling the needs and expectations of customers and other relevant interested parties. The quality of an organization’s products and services is determined by the ability to satisfy customers and the intended and unintended impact on relevant interested parties. The quality of products and services includes not only their intended function and performance, but also their perceived value and benefit to the customer.

Ep 80 – Culture = Quality ”The Quality Matters Methodology Part 2”

The firs step for us in understanding is to define the key words and topics. This might sound like such a glamorous method, but it provides valuable insight. For instance, the word Quality can often mean a characteristic of a product or process or even person. Where on the other hand, Quality can mean a…

Ep 79 – The Quality Matters Methodology – Part 1 Lessons Learned

“The Quality Matters Methodology” – a success model for the development, implementation and maintenance of quality management systems. Simple Lessons for you, your team and your process. Follow us on this journey as we relay The Quality Matters Methodology to you. We start by learning from the lessons of others before you. From Simon Sinek’s…

Ep 78 – Certifying the Certifier, Journaling AISC through ISO certification

This is a fun episode where we go through the certifying process with a certifying company.  Quality Management Company, LLC is a company the conducts steel fabricator and erector quality management system audits for AISC (American Institute of Steel Construction).  This case study was authored by Roberta Marstellar and Sheila Alegria, although we are not…

Using Origami to teach Six Sigma

Ep 77 – Students – Origami and Learning Lean!

The world of quality management, processes, and improvements often seems overwhelming.  It is a fact that children adapt to new ideas better than grown-ups.  It is best to teach children a second language when they are very young because they are more likely to catch on quicker.  So, why not start introducing teens to quality? …