The firs step for us in understanding is to define the key words and topics. This might sound like such a glamorous method, but it provides valuable insight. For instance, the word Quality can often mean a characteristic of a product or process or even person. Where on the other hand, Quality can mean a standard of excellence. ISO 9000:2015 defines Quality as :
These are basics of a good culture. Ultimatly we see that Culture = Quality. Stay tuned as we continue to dive further into the Quality Matters Methodology.