Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. Engagement of People and of course the Process Approach! The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement…
Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. This week we cover Customer focus, Leadership & Engagement of People. The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3…
The firs step for us in understanding is to define the key words and topics. This might sound like such a glamorous method, but it provides valuable insight. For instance, the word Quality can often mean a characteristic of a product or process or even person. Where on the other hand, Quality can mean a…
“The Quality Matters Methodology” – a success model for the development, implementation and maintenance of quality management systems. Simple Lessons for you, your team and your process. Follow us on this journey as we relay The Quality Matters Methodology to you. We start by learning from the lessons of others before you. From Simon Sinek’s…
This is a fun episode where we go through the certifying process with a certifying company. Quality Management Company, LLC is a company the conducts steel fabricator and erector quality management system audits for AISC (American Institute of Steel Construction). This case study was authored by Roberta Marstellar and Sheila Alegria, although we are not…
The world of quality management, processes, and improvements often seems overwhelming. It is a fact that children adapt to new ideas better than grown-ups. It is best to teach children a second language when they are very young because they are more likely to catch on quicker. So, why not start introducing teens to quality? …
We’ve have said over and over that quality is not just for manufacturing or oil and gas. ISO 9001, quality management and policies and procedures can benefit any industry. This is a case study of a pharmacy that decided to look for opportunities for improvement. The article was written in 2005 and at that time…
Police departments are under fire right now and are looking for ways to show credibility. We at Texas Quality Assurance and #QualityMatters back the blue and always support continual improvement. We have a number of times how ISO 9001 certification can help any sector or industry. The Phoenix Police Department Records and Identification Bureau decided…
From sales, service, accounting and of course the production floor Quality Matters. Regardless if you implementing lean or continuous improvement in the office or shop floor management buy in is key, but don’t neglect the folks doing the work day to day. Continuous improvement is more than the tools and processes but an overall change…
Racine Unified School District found themselves in a similar situation as other school systems and business, they were facing huge budget cuts and rising costs in education. The district wanted to provide high quality education to their population, just under half of which were economically disadvantaged. In a case study found at the ASQ website…