#QualityMatters Podcast Episode Ep 157 Tom Taormina and BMS “Business Management System”

Ep 157 Tom Taormina and BMS “Business Management System”

In today’s podcast episode, Tom Taormina shares his insights on a project he’s been working on called the BMS, or Business Management System. Taormina explained that the BMS is a comprehensive system that integrates all the various components of a business into a cohesive whole. This includes everything from finance and accounting to operations and customer service, effecitvly picking up where ISO 9001:2015 leaves off, and without any of the confusing jargon ISO has become known for.

Throughout the episode, Taormina shared real-world examples of how the BMS has been successfully implemented in a variety of businesses, from small startups to large corporations. He highlighted how the BMS can help these businesses streamline their processes, improve their operations, and ultimately become more successful.

Darci, the host of the podcast, chimed in to discuss how these same ideas and tools could benefit education. She noted that schools and universities face many of the same challenges as businesses, such as managing finances, optimizing operations, and delivering excellent customer service (in the form of quality education).

Taormina agreed, pointing out that the BMS could be adapted to meet the unique needs of educational institutions. He suggested that the BMS could be used to manage student data, track progress, and streamline administrative processes, among other things. This, in turn, could help schools and universities deliver better outcomes for their students while operating more efficiently and effectively.

Throughout the episode, Taormina and Darci emphasized the importance of taking a holistic approach to business (and education) management. They stressed that all the various components of an organization are interconnected and should be managed as such. By implementing a system like the BMS, businesses and educational institutions can more effectively manage their resources, optimize their operations, and ultimately achieve greater success.



Tom Taormina, CMC, CMQ/OE, FBP, MOQ

Tom was one of the first Quality Control Engineers at NASA’s Mission Control Center in Houston during Projects Gemini and Apollo. He went on to run three manufacturing companies where he replaced overhead quality control with self-directed work teams. In 1991, he became a consultant and trainer in ISO 9001. He has led scores of implementations, trained hundreds of individuals and wrote 12 books on the beneficial use of the Standard. He has worked with more than 700 companies as an implementor, trainer and auditor. Today, he is working with Quality Digest, The Kaizen Institute and Exemplar Global as they release the Master of Quality Training and Certification Program. He also authored BMS 9001:2023 which is an implementation guidance document that builds on ISO 9001:2015 by applying business process excellence and risk avoidance enterprise wide.

[email protected]



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