Support Process - ISO 9001

Support Processes | Episode 27

Continuing the “Understanding the Standard” mini series we dig into Support Processes required for ISO 9001.  You may be seriously surprised at how much choice you have in determining the requirements for your organization.  For instance, did you know that the ISO 9001 standard does NOT specify how often different types of measurement equipment need…

Quality Planning & Checking & Chick-fil-A

Key Processes – Quality Planning & Checking | Episode 26

Continuing the “Understanding the Standard” mini series we dig deep into Quality Planning and Checking to make sure well, you provided a Quality Product.  First, what is Quality?  Quality is documenting what you plan to do, and doing it, and doing it repeatedly. In just 20 minutes we cover everything today from why Chick-fil-A “doesn’t…

Kenya Medical Aid Supply Chain & ISO 9001 | Episode 6

Welcome back to #QualityMatters with husband and wife due Kyle and Darci chambers.  Today we are exploring the impact of a Quality Management System, specifically against ISO 9001 for Kenya Pharma.  For those of you, like us who didn’t know, Kenya Pharma is a project, funded by the U.S. Agency for International Development (USAID) and implemented by Chemonics International. Basically that means that Kenya Pharma ensures a reliable supply of high-quality, low-priced pharmaceutical commodities for people with HIV/AIDS in Kenya.

3800 Year Old Customer Service Complaint | EPISODE 1

In today’s first ever episode we will introduce you to the husband and wife duo of Kyle and Darci Chambers, founders of Texas Quality Assurance. Together we will explore a customer service complain from 3,800 years ago that could just as easily have been a modern event. Times change, but the expectation for quality does…