Quality Planning & Checking & Chick-fil-A

Ep 26 – Key Processes – Quality Planning & Checking

Continuing the “Understanding the Standard” mini series we dig deep into Quality Planning and Checking to make sure well, you provided a Quality Product.  First, what is Quality?  Quality is documenting what you plan to do, and doing it, and doing it repeatedly.

In just 20 minutes we cover everything today from why Chick-fil-A “doesn’t suck”, how to handle risk, and generally just make certain there is a plan for success.

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