ITC Plant Failure with Mo Aziz and more | Episode 7

Today our episode conversation was sparked by the Intercontinental Terminal Company plant fires in Houston.  Reading articles led us to a quote from a Houston attorney by the name of Mo Aziz.  Mo was kind enough to take time out of his day to be a part of our podcast. His experience plant fires and…

Kenya Medical Aid Supply Chain & ISO 9001 | Episode 6

Welcome back to #QualityMatters with husband and wife due Kyle and Darci chambers.  Today we are exploring the impact of a Quality Management System, specifically against ISO 9001 for Kenya Pharma.  For those of you, like us who didn’t know, Kenya Pharma is a project, funded by the U.S. Agency for International Development (USAID) and implemented by Chemonics International. Basically that means that Kenya Pharma ensures a reliable supply of high-quality, low-priced pharmaceutical commodities for people with HIV/AIDS in Kenya.

Houston Police Department Shooting | EPISODE 5

Welcome back to #QualityMatters.  Your host Darci Chambers and Co-Host Kyle Chambers are discussing a recent nation wide news story in Houston Texas involving a shooting, multiple injured officers, the death of two suspects, and the infamous no knock warrant.  From a process and procedural point of view, how could this have gone differently?  What…

Eradicating Inconsistency -ORKIN Case Study | EPISODE 3

Welcome back to #QualityMatters.  Your host Darci Chambers and Co-Host Kyle Chambers are discussing “Eradicating Inconsistency”.  First, make sure you go online to subscribe to the Podcast if you have not already, leave us a review as well, especially if you have a great idea for a new topic we should address. https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2 When pest-control…

Clark County School District – ISO 9001 Certified | EPISODE 2

Quality Management is NOT isolated to On Time Delivery, Manufacture Defects and Corrective Actions. It goes so much deeper than that, we’ll explore just one such example today. Find the Podcast first, Subscribe, Download and Review! https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2 In the mid-1990s, administrators in Clark County School District had to expand their educational infrastructure quickly to serve…

3800 Year Old Customer Service Complaint | EPISODE 1

In today’s first ever episode we will introduce you to the husband and wife duo of Kyle and Darci Chambers, founders of Texas Quality Assurance. Together we will explore a customer service complain from 3,800 years ago that could just as easily have been a modern event. Times change, but the expectation for quality does…