Ep 68 – Deming’s Red Bead Experiment

Who hasn’t heard of Deming’s Red Bead Experiment?  A lot of people, probably.  However, if you’ve ever worked somewhere that you’ve done your best, followed the procedures, and your performance still wasn’t good, you may be trapped in a red bead system.  This episode shows us how important a system is that includes opportunity for…

ASQ 1422 Systems & Habits of QMS

Ep 51 – Value of Habits and Systems in Quality Management

This week’s episode is from a presentation given by Kyle Chambers at the ASQ 1422 Christmas dinner. We all know QMS stands for Quality Management System, but we far too often neglect the System and focus too strongly on Quality Management. Habits play a vital role in the development of a System. We use an…

Ep 32 – Mattress Mack, Customer Satisfaction & The Deming Way

Such an amazing interview we have for you today.  #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go.  This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture.  Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly…