Ep 105 Quality as a System

Kyle loves the plan, do, check, act cycle and he was happy to discuss this article written by Carter McNamara on managementhelp.org.  The key to a good quality management system is making sure that it stays alive.  So many times, we see clients getting the system to simply appease the customer or get a certification.  Once the contract is won or the certification achieved, the management system dies without even a funeral or a bouquet of flowers. 

There are several reasons for this.  One is the culture didn’t adopt it because it wasn’t presented properly, another is the one and done thinking that because the goal was achieved, we don’t need it anymore.  Another reason is the misconception that if the organization changes one thing about the management system, they have to redo the whole thing.  That is simply not true and the plan, do check, act cycle should be built into your management system making it a living, breathing, changing system.  It is not meant to stay stagnant or rot and die.

Let’s say a procedure changes in your management system.  No big deal, create a Version 2, change what needs to be changed and move on.  If there is a nonconformity, a one-off situation, then issue a nonconformance report…nothing even needs to change in your management system.  If there are many nonconformities, then issue a corrective action report, change the procedures that need to be changed and issue a new version.  You don’t have to throw out the baby with the bath water.  Keep what’s good, get rid of what’s bad and write down what you changed. 

It’s really that simple to keep your management system alive and well, bringing you better processes, a better bottom line, and happier customers.

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