The firs step for us in understanding is to define the key words and topics. This might sound like such a glamorous method, but it provides valuable insight. For instance, the word Quality can often mean a characteristic of a product or process or even person. Where on the other hand, Quality can mean a […]
This is a fun episode where we go through the certifying process with a certifying company. Quality Management Company, LLC is a company the conducts steel fabricator and erector quality management system audits for AISC (American Institute of Steel Construction). This case study was authored by Roberta Marstellar and Sheila Alegria, although we are not
The world of quality management, processes, and improvements often seems overwhelming. It is a fact that children adapt to new ideas better than grown-ups. It is best to teach children a second language when they are very young because they are more likely to catch on quicker. So, why not start introducing teens to quality?
We’ve have said over and over that quality is not just for manufacturing or oil and gas. ISO 9001, quality management and policies and procedures can benefit any industry. This is a case study of a pharmacy that decided to look for opportunities for improvement. The article was written in 2005 and at that time
Police departments are under fire right now and are looking for ways to show credibility. We at Texas Quality Assurance and #QualityMatters back the blue and always support continual improvement. We have a number of times how ISO 9001 certification can help any sector or industry. The Phoenix Police Department Records and Identification Bureau decided
From sales, service, accounting and of course the production floor Quality Matters. Regardless if you implementing lean or continuous improvement in the office or shop floor management buy in is key, but don’t neglect the folks doing the work day to day. Continuous improvement is more than the tools and processes but an overall change
The Kepner Tregoe Decision model is a useful tool to find the best possible choice, not a perfect solution. Your first step in this model is to identify the situation, define concerns and choose a direction. The next step is determining the problem and it’s root cause. I personally feel like root cause is often
COVID-19 is still a very hot topic in the United States. Of course, we like to share with you how quality matters in all aspects of your life. Whatever you feel about COVID, masks, lock-downs, back to school, and the government, COVID affects you. We came across a Deming Institute blogpost about a man in
The title says it all folks, Mask Wearing & COVID-19 – Risks, Benefits & Requirements. What are risks and what are the OSHA requirements? Listen in as we discuss the very relevant topic of Covid-19 and the use of mask. In this episode, we review some literature from different sources assessing N95, P95, surgical masks,
People Will Meet Your ExpectationsSo be careful what you wish for, you just might get it. Story of self-fulfilling prophecy from England when a computer mixed up the “bright” and “dumb” kids. The teachers taught according to the report and when admin found the error, they retested them. Results found that the actual group of
