Join Darci aka Boss Lady and Kyle for the 100th episode of the #QualityMatters podcast. In typical “Boss Lady” fashion Darci has selected the topic to be education from a case study “Oklahoma School District Goes Over the Top”. An old saying goes hard times create strong people, strong people create good times, good times create weak people and weak people create hard times. How do we break the cycle an stay on top? Well the Jenks Public Schools in Oklahoma was already doing all the education things right and were the best or among the best in the state in most categories. To ensure continuous improvement, they decided to go on a quality journey that took them to receiving the Malcolm Baldridge National Quality Award in 2005.