Starbucks started in 1971 and Howard Shultz joined in 1982 with the intent to make Starbucks the 3rd space, somewhere between work and home, but lets be honest, something has gone wrong since Shultz left in 2000. In the 80’s and 90’s you could get a REAL ceramic cup, but you know nothing says stay […]
“What Gets Measured Gets Done” that sums it up. So what you measure matters. Be aware that folks will sacrifice their time, their effort, and your customer’s time and effort, so be certain your measures that your people are held accountable to drive not just the results but the behaviors to get there while supporting
“If you are not taking care of your employees, people are not going to buy into it.” In today’s episode we are exploring why so many of us get an “icky feeling” where we maybe don’t get at others like Target or Costco. Seems there is some basic trust that has been broken, and we
#QualityMatters | Simon Sinek’s | Start with WhyCulture and Top Down Management | Episode 16 Today Darci and Kyle discuss a few pages from Simon Sinek’s book Start with Why and specifically Top Down Leadership and its impact on corporate culture. Among the topics discussed are Continental Airlines and their amazing turn around after filing
Start with Why & its Impact on Quality Management Thanks again for joining us for #QualityMatters podcast! Your husband and wife duo of Kyle and Darci Chambers are back, and back in the Garage Studio again tonight talking about Start with Why and its impact on Quality Management. Be sure to check us out online
