Who hasn’t heard of Deming’s Red Bead Experiment? A lot of people, probably. However, if you’ve ever worked somewhere that you’ve done your best, followed the procedures, and your performance
Category: Episode
Ep 67 – Deming Institute & Mike Dugan as CEO of Detroit Medical SystemEp 67 – Deming Institute & Mike Dugan as CEO of Detroit Medical System
Today we discuss continual improvement through top management change for the good of all interested parties. Darci absolutely loved this blog post. Kyle and Darci, in both personal and professional
Ep 66 – Deming Institute & Toyota Production SystemEp 66 – Deming Institute & Toyota Production System
In this episode we discuss a blog post from The Deming Institute on why the Toyota production system is more effective than others. To fully understand this, you have to
Ep 65 – Mayo Clinic Part 3 of 3Ep 65 – Mayo Clinic Part 3 of 3
Mayo Clinic Part 3! In our last episode of sharing the case study of Mayo Clinic, we come to putting some quality measures in place. Mayo standardized one process after
Ep 64 – Mayo Clinic Part 2 of 3Ep 64 – Mayo Clinic Part 2 of 3
In our first episode of this mini-series, we discussed what led Mayo Clinic to developing a quality program and how they decided a blend of methods was best. We ended
Ep 63 – Mayo Clinic Part 1 of 3Ep 63 – Mayo Clinic Part 1 of 3
This week we begin a quality journey with Mayo Clinic discussing a case study posted by ASQ and written by Mary Beth and James Buckman. This introductory episode teaches us
Ep 62 – Rising to Meet ExpectationsEp 62 – Rising to Meet Expectations
People Will Meet Your ExpectationsSo be careful what you wish for, you just might get it. Story of self-fulfilling prophecy from England when a computer mixed up the “bright” and
Ep 61 – Learner Controlled SystemsEp 61 – Learner Controlled Systems
Covey was asked to consult on a project with a large banking institution. They needed to evaluate and improve their management training program. At the time, they selected college graduates
Ep 60 – Modern Schedules vs Human RelationshipsEp 60 – Modern Schedules vs Human Relationships
“Efficient’ scheduling and control of time are often counterproductive. The efficiency focus creates expectations that clash with the opportunities to develop rich relationships, to meet human needs, and to enjoy
Ep 59 – Tale of Two ManagersEp 59 – Tale of Two Managers
I think it’s safe to say we’ve all had an unpleasant car repair experience. In this episode, we share an experience we had, but through the lens of leadership vs.