Quality Management

Ep-37-----Tips-for-Survivin
Episode

Ep 37 -Tips for Surviving a 3rd Party Audit

Let’s face it folks, no one enjoys being audited, especially your first time to be audited can be nerve-racking.  There are several types of audits, but the hardest and often most vital to your business or industry is your 3rd Party Certification Audit.  But with a few tips and a little preparation, there is little

Episode

Ep 32 – Mattress Mack, Customer Satisfaction & The Deming Way

Such an amazing interview we have for you today.  #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go.  This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture.  Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly

Episode

Ep 28 -City of Houston not recycling recyclables

Taking a break from out Understanding the Standard mini series to discuss an article we ran across about the City of Houston and their Management of Solid Waste.  Seems many tons of recycling wound up in the regular garbage landfill.  This discovery was made after a new story broke with KHOU 11, promoting an Internal

Quality Planning & Checking & Chick-fil-A
Episode

Ep 26 – Key Processes – Quality Planning & Checking

Continuing the “Understanding the Standard” mini series we dig deep into Quality Planning and Checking to make sure well, you provided a Quality Product.  First, what is Quality?  Quality is documenting what you plan to do, and doing it, and doing it repeatedly. In just 20 minutes we cover everything today from why Chick-fil-A “doesn’t

Episode

It Starts at the Top | Episode 25

This week, we continued our mini-series breaking down the ISO 9001 Standard.  Our first week, we simply discussed what ISO 9001 is and how it compares to 14001 and 45001.  This week, we started to get into the standard a little bit.  We addressed top-down management, culture, who should be in charge.  This We addressed

Episode

Ep 23 – Understanding the Standard – Introduction to the Mini Series

Welcome back to #QualtiyMatter podcast y’all!  We are kicking off a new mini series titled “Understanding the Standard”.  We talk about how simple this can be made to understand, so its time to put out money where our mouth is so to speak.  In this mini series we are going to look at the ISO 9001 Standard in specific and really dive into the standard from a process approach.  

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