Episode

Ep 33 – Family Promise and Quality Care in NonProfit Organizations

This week we’re talking with Lanny Partain of Southeast Church of Christ about Planning and other Quality Critical operations for Non-Profit Organizations.  We’re talking in specific about the Family Promise program here in the Clear Lake area.  If you don’t know about Family Promise, do take the time to get to know more about these […]

Episode

Ep 32 – Mattress Mack, Customer Satisfaction & The Deming Way

Such an amazing interview we have for you today.  #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go.  This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture.  Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly

Episode

Ep 292 – Design & Development (Understanding the Standard)

What a fun episode this week.  Darci and Kyle talk everything from cell phone designs, QR Codes that seem to still exist….  As a part of our Mini-Series on Understanding the Standard, we break down ISO 9001:2015 “8.3 Design and development of products and services”. Design and Development can be broken down into three easy

Episode

Ep 28 -City of Houston not recycling recyclables

Taking a break from out Understanding the Standard mini series to discuss an article we ran across about the City of Houston and their Management of Solid Waste.  Seems many tons of recycling wound up in the regular garbage landfill.  This discovery was made after a new story broke with KHOU 11, promoting an Internal

Support Process - ISO 9001
Episode

Ep 27 – Support Processes

Continuing the “Understanding the Standard” mini series we dig into Support Processes required for ISO 9001.  You may be seriously surprised at how much choice you have in determining the requirements for your organization.  For instance, did you know that the ISO 9001 standard does NOT specify how often different types of measurement equipment need

Quality Planning & Checking & Chick-fil-A
Episode

Ep 26 – Key Processes – Quality Planning & Checking

Continuing the “Understanding the Standard” mini series we dig deep into Quality Planning and Checking to make sure well, you provided a Quality Product.  First, what is Quality?  Quality is documenting what you plan to do, and doing it, and doing it repeatedly. In just 20 minutes we cover everything today from why Chick-fil-A “doesn’t

Episode

It Starts at the Top | Episode 25

This week, we continued our mini-series breaking down the ISO 9001 Standard.  Our first week, we simply discussed what ISO 9001 is and how it compares to 14001 and 45001.  This week, we started to get into the standard a little bit.  We addressed top-down management, culture, who should be in charge.  This We addressed

Episode

Ep 24 -Understanding the Standard (Stump the Boss Lady)

What do you know about the ISO 9001:2015 standard?  The Boss Lady has claimed several times to know nothing about quality.  Today, we tried to stump her.  While preparing for our upcoming QMS Boot Camp, Darci was typing up a quiz on requirements for the standard.  She suggested we try to stump her and give

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