QualityMatters, we delve into the critical role of customer perception in defining business success. Explore how quality, beyond mere metrics, shapes the very essence of customer experience and loyalty. Uncover strategies to elevate your brand in the eyes of your customers, making every interaction an opportunity to impress and engage. Learn from industry leaders about […]
In this insightful episode of the #QualityMatters podcast, we delve into the world of metrology with our esteemed guest, Robert Mimms from Prosper Machine Tools. As a seasoned metrologist, Robert brings a wealth of knowledge and experience to the table, offering listeners an in-depth understanding of metrology and its pivotal role in ensuring quality in
Episode 168 of the #QualityMatters podcast, hosted by Kyle Chambers from Texas Quality Assurance, continues the consultation mini-series. In this episode, the focus is on discussing non-conformities and defects, particularly in the context of quality management and assurance. The episode delves into the importance of tracking waste, explaining why it matters significantly in quality control
#QualityMatters Podcast | Hosted by Kyle Chambers In this insightful episode of #QualityMatters, we’re joined by Kevin Ferrick, Senior Director Monogram/APIQR at the American Petroleum Institute (API). Dive into the heart of quality management systems in the petroleum industry as we explore the significant updates in the recently released 10th edition of API Q1.
Welcome back to #QualityMatters, your go-to podcast for all things quality management! In episode 162, we continue our enlightening mini-series on consultation, a critical aspect of achieving excellence in any organization. Join us as we delve into the heart of the consultation process, where information reigns supreme. In this episode, we explore the vital question:
Welcome to Episode 161 of #QualityMatters! As the second part of our mini-series on consultation, today’s episode takes a focused look at the GAP Assessment and its integral role in quality management. Discover the fundamentals of key processes that could be the game-changers your organization needs. Whether you’ve been in the field for years or
Welcome to Episode 160 of #QualityMatters! As the second part of our mini-series on consultation, today’s episode takes a focused look at the GAP Assessment and its integral role in quality management. Discover the fundamentals of key processes that could be the game-changers your organization needs. Whether you’ve been in the field for years or
Welcome to episode 159, the second installment in our mini-series on consultation! This episode unpacks the nuts and bolts of GAP Assessments and explores the cornerstone processes that drive them. Whether you’re a quality management veteran or just starting your journey, you’ll gain valuable insights into identifying the ‘gaps’ between your organization’s current status and
#QualityMatters – The Number 1 Quality Management Podcast Welcome to the #QualityMatters podcast! 
Get ready to elevate your organizational game with our brand-new mini-series on Quality Consulting! In this exciting series, we’re pulling back the curtain and dishing out the secret sauce of consulting excellence. Join us as we delve deep into the world
Today we’ve got Mark LaCour joining us to discuss the Energy Continuity Confernce #ECC2023. The Energy Continuity Conference is set to be held in Pasadena, TX in September 2023, and the main focus of the conference is business continuity and disaster recovery for the energy industry, particularly for small businesses. The conference will feature a
