In the 202nd installment of the #QualityMatters podcast, the conversation centers on the critical integration of quality management within procurement practices, guided by the rigorous API Q1 standards. This episode sheds light on how both critical and non-critical purchases should be managed to uphold the highest standards of quality throughout all business operations. The podcast […]
In episode 194 of the #QualityMatters podcast, Kyle and Caleb dive into what you can expect during an external audit. They discuss practical insights on how to prepare, common pitfalls, and the importance of attention to detail throughout the audit process. Whether you’re facing an audit for the first time or looking to improve your
In this episode of #QualityMatters, Kyle Chambers and Caleb Adcock dive into how to prepare for external audits. We explore the key steps to ensure your organization is ready, including common audit pitfalls, documentation best practices, and how to handle the audit process with confidence. If you’ve got an external audit coming up, this episode
In this second episode of our Risk Management series, we focus on how common sense can be your greatest tool in identifying and managing risks. We break down how risk management isn’t just about complex systems but about practical, everyday decision-making that can keep your organization running smoothly. From quality issues to safety hazards and
Welcome to Episode 187 of the #QualityMatters Podcast— Unlocking the Secrets of Customer Satisfaction! Join us as we delve deep into the standards and practical strategies that enhance customer satisfaction. In this episode, we explore the power of feedback mechanisms like comment cards and ‘happy bells,’ discuss the role of customer communication in improving KPIs,
Join hosts Kyle and Caleb from Texas Quality Assurance as they react to a thought-provoking video posted by Chris Paris of Oxebridge Resources. In this episode, they delve into the implications of a leak related to the ISO 9001:2015 standard. The hosts discuss the potential changes from the previous 2015 standard and emphasize that the
Episode 168 of the #QualityMatters podcast, hosted by Kyle Chambers from Texas Quality Assurance, continues the consultation mini-series. In this episode, the focus is on discussing non-conformities and defects, particularly in the context of quality management and assurance. The episode delves into the importance of tracking waste, explaining why it matters significantly in quality control
Welcome back to #QualityMatters, your go-to podcast for all things quality management! In episode 162, we continue our enlightening mini-series on consultation, a critical aspect of achieving excellence in any organization. Join us as we delve into the heart of the consultation process, where information reigns supreme. In this episode, we explore the vital question:
Welcome to Episode 160 of #QualityMatters! As the second part of our mini-series on consultation, today’s episode takes a focused look at the GAP Assessment and its integral role in quality management. Discover the fundamentals of key processes that could be the game-changers your organization needs. Whether you’ve been in the field for years or
Welcome to episode 159, the second installment in our mini-series on consultation! This episode unpacks the nuts and bolts of GAP Assessments and explores the cornerstone processes that drive them. Whether you’re a quality management veteran or just starting your journey, you’ll gain valuable insights into identifying the ‘gaps’ between your organization’s current status and
