In the second half of our series on Edward Deming’s 14 Points of Management, we dive deeper into the remaining seven principles that underscore Deming’s commitment to fostering a culture
Tag: #QualityMatters
Ep 195 – Essential Document Control for Small BusinessesEp 195 – Essential Document Control for Small Businesses
In Episode 195 of #QualityMatters, we tackle a listener’s question about document control for a small business. If you’ve ever wondered how much documentation is truly necessary—especially when certification isn’t
Ep 194 – What to Expect during an External AuditEp 194 – What to Expect during an External Audit
In episode 194 of the #QualityMatters podcast, Kyle and Caleb dive into what you can expect during an external audit. They discuss practical insights on how to prepare, common pitfalls,
Ep 193 – How to Prepare for an External AuditEp 193 – How to Prepare for an External Audit
In this episode of #QualityMatters, Kyle Chambers and Caleb Adcock dive into how to prepare for external audits. We explore the key steps to ensure your organization is ready, including
Ep 190 – Overcoming Common Hurdles in Quality ManagementEp 190 – Overcoming Common Hurdles in Quality Management
In this episode of the #QualityMatters podcast, hosts Kyle Chambers and Caleb Adcock dive into the most common hurdles that organizations face in their quality management systems. With a quiz-style
Ep 189 – Risk Management Uncovered: Common Sense Approaches and Practical ToolsEp 189 – Risk Management Uncovered: Common Sense Approaches and Practical Tools
In this second episode of our Risk Management series, we focus on how common sense can be your greatest tool in identifying and managing risks. We break down how risk
Ep 187 — Unlocking the Secrets of Customer Satisfaction!Ep 187 — Unlocking the Secrets of Customer Satisfaction!
Welcome to Episode 187 of the #QualityMatters Podcast— Unlocking the Secrets of Customer Satisfaction! Join us as we delve deep into the standards and practical strategies that enhance customer satisfaction.
Ep 186 – Return of the Boss LadyEp 186 – Return of the Boss Lady
Join us for a special episode of the #QualityMatters podcast as we welcome back the original host, Darci Chambers, the “boss lady” herself! In this engaging conversation, Darci and the
Ep 184 – Navigating the New Normal: Quality Management Post-COVID-19Ep 184 – Navigating the New Normal: Quality Management Post-COVID-19
Join us in Episode 184 of the #QualityMatters podcast, where Kyle Chambers and Caleb Adcock dive into the transformative changes in quality management since the onset of COVID-19 and life
Ep 171 – The Stanley Cup and Crafting Perceptions with QualityEp 171 – The Stanley Cup and Crafting Perceptions with Quality
QualityMatters, we delve into the critical role of customer perception in defining business success. Explore how quality, beyond mere metrics, shapes the very essence of customer experience and loyalty. Uncover