In our first episode of this mini-series, we discussed what led Mayo Clinic to developing a quality program and how they decided a blend of methods was best. We ended
Month: May 2020
Ep 63 – Mayo Clinic Part 1 of 3Ep 63 – Mayo Clinic Part 1 of 3
This week we begin a quality journey with Mayo Clinic discussing a case study posted by ASQ and written by Mary Beth and James Buckman. This introductory episode teaches us
Ep 62 – Rising to Meet ExpectationsEp 62 – Rising to Meet Expectations
People Will Meet Your ExpectationsSo be careful what you wish for, you just might get it. Story of self-fulfilling prophecy from England when a computer mixed up the “bright” and
Ep 61 – Learner Controlled SystemsEp 61 – Learner Controlled Systems
Covey was asked to consult on a project with a large banking institution. They needed to evaluate and improve their management training program. At the time, they selected college graduates