Ep 94 – What the heck is Lean Six Sigma — Compare & Contrast Lean Six Sigma and Quality Assurance Management

So, what the heck is Lean Six Sigma, how is it different from ISO 9001, is one better than the other, who should use one vs the other??? Well, we explain it all for you today! Maybe not, but we take our best attempt to understand these two very different models. If you are looking…

2.2.1 Quality An organization focused on quality promotes a culture that results in the behaviour, attitudes, activities and processes that deliver value through fulfilling the needs and expectations of customers and other relevant interested parties. The quality of an organization’s products and services is determined by the ability to satisfy customers and the intended and unintended impact on relevant interested parties. The quality of products and services includes not only their intended function and performance, but also their perceived value and benefit to the customer.

Ep 80 – Culture = Quality ”The Quality Matters Methodology Part 2”

The firs step for us in understanding is to define the key words and topics. This might sound like such a glamorous method, but it provides valuable insight. For instance, the word Quality can often mean a characteristic of a product or process or even person. Where on the other hand, Quality can mean a…

Ep 75 Phoenix Police Department Saves More Than Man Hours with ISO 9001

Police departments are under fire right now and are looking for ways to show credibility. We at Texas Quality Assurance and #QualityMatters back the blue and always support continual improvement. We have a number of times how ISO 9001 certification can help any sector or industry. The Phoenix Police Department Records and Identification Bureau decided…

Ep 73 – School District uses ISO 9001 to Improve Education

Racine Unified School District found themselves in a similar situation as other school systems and business, they were facing huge budget cuts and rising costs in education.  The district wanted to provide high quality education to their population, just under half of which were economically disadvantaged.  In a case study found at the ASQ website…

ASQ 1422 Systems & Habits of QMS

Ep 51 – Value of Habits and Systems in Quality Management

This week’s episode is from a presentation given by Kyle Chambers at the ASQ 1422 Christmas dinner. We all know QMS stands for Quality Management System, but we far too often neglect the System and focus too strongly on Quality Management. Habits play a vital role in the development of a System. We use an…

Ep 43 – ASQ Houston – Fab and Simplified Lean Six Sigma

Job Shops, Lean Six Sigma, Quality and why these are dirty words, and should not be. Perhaps, the problem is in our daily lives, we have “Certification Projects” instead of solving this problem. Not all problems require a regression analysis. Can we do a four hour Kazan instead of a four day? According to Fab,…

Episode 0042 - ASQ Houston Area Quality Conference

Ep – 42 – ASQ Houston Area Quality Conference

Evidence against that no matter the profession from oil & gas to medical and pharmaceutical Quality Matters.  But be sure you retain those oh so important software skills in order to be effective. Tune in as we interview a couple of amazing speakers from the ASQ ‘American Society for Quality” Houston Area Regional Quality Conference…

Ep 31 – Chris Paris – Conflict of Interest in the ”Development” of Standards

Another great episode with Chris Paris, author of Surviving ISO 9001:2015. We’re talking today about just what makes the new ISO 9001 standard so darn confusing. Its quite an eye opening experience to say the least, and . Seems no matter where you go, be it the corporate ladder, local government, even your school board,…