Ep 137 First Hand Account of Building ISO 9001 QMS w/ Robert Khami – Arsham Aluminum Alloys

What’s it like building an ISO 9001 Management System? with Robert Khami – Arsham Aluminum Alloys. This week we’re honored to have Robert Khami join us to talk about the process of building an ISO 9001 compliant QMS on a short time table. Robert and the rest of the team at Arsham Aluminum Alloys did…

Ep 136 – First hand account of an internal audit with Darci Chambers

Darci Chambers, AKA the Boss Lady, rejoins the conversation today to discuss her first hand experience in an Internal Audit. Listen in as we discuss the role of an auditor and the difficulty in avoiding consultation, and how some basic negotiation tactics can be used successfully to ensure an effective audit. #QualityMatters podcast is streaming…

Ep 134 – All the responsibility and none of the authority – Management Representative vs Quality Manager

Quality Coordinator / Management Representative, Quality Manager, what’s the difference?  Well, we’re going to tell you in this episode.  ISO 9001 really doesn’t give much direction other than leadership and top management, but generally accepted is the role of the “Quality Manager”. This means and is important that your Quality Manager has management level authority. …

Ep 94 – What the heck is Lean Six Sigma — Compare & Contrast Lean Six Sigma and Quality Assurance Management

So, what the heck is Lean Six Sigma, how is it different from ISO 9001, is one better than the other, who should use one vs the other??? Well, we explain it all for you today! Maybe not, but we take our best attempt to understand these two very different models. If you are looking…

2.2.1 Quality An organization focused on quality promotes a culture that results in the behaviour, attitudes, activities and processes that deliver value through fulfilling the needs and expectations of customers and other relevant interested parties. The quality of an organization’s products and services is determined by the ability to satisfy customers and the intended and unintended impact on relevant interested parties. The quality of products and services includes not only their intended function and performance, but also their perceived value and benefit to the customer.

Ep 80 – Culture = Quality ”The Quality Matters Methodology Part 2”

The firs step for us in understanding is to define the key words and topics. This might sound like such a glamorous method, but it provides valuable insight. For instance, the word Quality can often mean a characteristic of a product or process or even person. Where on the other hand, Quality can mean a…

Ep 75 Phoenix Police Department Saves More Than Man Hours with ISO 9001

Police departments are under fire right now and are looking for ways to show credibility. We at Texas Quality Assurance and #QualityMatters back the blue and always support continual improvement. We have a number of times how ISO 9001 certification can help any sector or industry. The Phoenix Police Department Records and Identification Bureau decided…

Ep 73 – School District uses ISO 9001 to Improve Education

Racine Unified School District found themselves in a similar situation as other school systems and business, they were facing huge budget cuts and rising costs in education.  The district wanted to provide high quality education to their population, just under half of which were economically disadvantaged.  In a case study found at the ASQ website…

ASQ 1422 Systems & Habits of QMS

Ep 51 – Value of Habits and Systems in Quality Management

This week’s episode is from a presentation given by Kyle Chambers at the ASQ 1422 Christmas dinner. We all know QMS stands for Quality Management System, but we far too often neglect the System and focus too strongly on Quality Management. Habits play a vital role in the development of a System. We use an…