Mattress Mack, Customer Satisfaction & The Deming Way

Such an amazing interview we have for you today.  #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go.  This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture.  Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly…

Chris Paris – Conflict of Interest in the ”Development” of Standards

Another great episode with Chris Paris, author of Surviving ISO 9001:2015. We’re talking today about just what makes the new ISO 9001 standard so darn confusing. Its quite an eye opening experience to say the least, and . Seems no matter where you go, be it the corporate ladder, local government, even your school board,…

Mark LaCour – Quality, Sales & Contract Review (Understanding the Standard) | Episode 30

A very special episode today, not just because we are talking sales and finishing the Understanding the Standard Mini Series, but we our guest today, Mark LaCour, Editor in Chief of the OGGN the Oil & Gas Global Network.  Sales is so often not considered as a part of the Quality Management System, but 100%…

Design & Development (Understanding the Standard) | Episode 29

What a fun episode this week.  Darci and Kyle talk everything from cell phone designs, QR Codes that seem to still exist….  As a part of our Mini-Series on Understanding the Standard, we break down ISO 9001:2015 “8.3 Design and development of products and services”. Design and Development can be broken down into three easy…

City of Houston not recycling recyclables | Episode 28

Taking a break from out Understanding the Standard mini series to discuss an article we ran across about the City of Houston and their Management of Solid Waste.  Seems many tons of recycling wound up in the regular garbage landfill.  This discovery was made after a new story broke with KHOU 11, promoting an Internal…

Support Process - ISO 9001

Support Processes | Episode 27

Continuing the “Understanding the Standard” mini series we dig into Support Processes required for ISO 9001.  You may be seriously surprised at how much choice you have in determining the requirements for your organization.  For instance, did you know that the ISO 9001 standard does NOT specify how often different types of measurement equipment need…

Quality Planning & Checking & Chick-fil-A

Key Processes – Quality Planning & Checking | Episode 26

Continuing the “Understanding the Standard” mini series we dig deep into Quality Planning and Checking to make sure well, you provided a Quality Product.  First, what is Quality?  Quality is documenting what you plan to do, and doing it, and doing it repeatedly. In just 20 minutes we cover everything today from why Chick-fil-A “doesn’t…

Understanding the Standard – Introduction to the Mini Series – Episode 0023

Welcome back to #QualtiyMatter podcast y’all!  We are kicking off a new mini series titled “Understanding the Standard”.  We talk about how simple this can be made to understand, so its time to put out money where our mouth is so to speak.  In this mini series we are going to look at the ISO 9001 Standard in specific and really dive into the standard from a process approach.  

Independence Day – Tips for Quality Matters at the Grill (4th of July Special) | Episode 20

Independence Day | 4th of July Today’s episode is a special episode, and proof again that Quality Matters Everywhere!  Many of you are going to be hitting the grill to slow smoke some meat this week.  Well we’ve got some simple tips on how to make the most of it, some learned the very hard…