Mattress Mack, Customer Satisfaction & The Deming Way

Such an amazing interview we have for you today.  #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go.  This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture.  Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly…

City of Houston not recycling recyclables | Episode 28

Taking a break from out Understanding the Standard mini series to discuss an article we ran across about the City of Houston and their Management of Solid Waste.  Seems many tons of recycling wound up in the regular garbage landfill.  This discovery was made after a new story broke with KHOU 11, promoting an Internal…

Quality Planning & Checking & Chick-fil-A

Key Processes – Quality Planning & Checking | Episode 26

Continuing the “Understanding the Standard” mini series we dig deep into Quality Planning and Checking to make sure well, you provided a Quality Product.  First, what is Quality?  Quality is documenting what you plan to do, and doing it, and doing it repeatedly. In just 20 minutes we cover everything today from why Chick-fil-A “doesn’t…

Understanding the Standard – Introduction to the Mini Series – Episode 0023

Welcome back to #QualtiyMatter podcast y’all!  We are kicking off a new mini series titled “Understanding the Standard”.  We talk about how simple this can be made to understand, so its time to put out money where our mouth is so to speak.  In this mini series we are going to look at the ISO 9001 Standard in specific and really dive into the standard from a process approach.  

Purdeep Sangha and The Importance of Teams & Processes for Organizational Success | Episode 22

What a great episode today.  We have Purdeep Sangha, entrepreneur, coach, trainer, author and more… Pudeep is known for Teaching Men How To Win In Business & Life. and is the host of MalePodcast.com Great conversation today, digging into the value of building teams and how vital processes are to successful teams, touching on some…

ASQ – The Global Voice of Quality Professional Development June 20th #QualityMatters | Episode 21

In today’s episode we are wrapping up our opportunity to speak for ASQ’s professional dinner on June 20th 2019.  Again, what a great even, and a great group of people.  We are discussing the value of a change model in your organization and some of the problems you are apt to run into. ASQ Houston…

ASQ – The Global Voice of Quality Professional Development June 20th #QualityMatters Podcast Ep 19

Thank you to the ASQ Houston chapter 1405 for inviting us to speak at the professional dinner June 20th 2019.  It was an honor and a lot of fun for us.  This was Darci AKA “The Boss Lady”s public speaking event too. This is Part 1 of a two part episode.  Next week we have…