Clark County School District – ISO 9001 Certified | EPISODE 2

Quality Management is NOT isolated to On Time Delivery, Manufacture Defects and Corrective Actions. It goes so much deeper than that, we’ll explore just one such example today. Find the Podcast first, Subscribe, Download and Review! https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2 In the mid-1990s, administrators in Clark County School District had to expand their educational infrastructure quickly to serve…

3800 Year Old Customer Service Complaint | EPISODE 1

In today’s first ever episode we will introduce you to the husband and wife duo of Kyle and Darci Chambers, founders of Texas Quality Assurance. Together we will explore a customer service complain from 3,800 years ago that could just as easily have been a modern event. Times change, but the expectation for quality does…