Quality Management Representative | EPISODE 4

Welcome back to #QualityMatters.  Your host Darci Chambers and Co-Host Kyle Chambers are discussing the role of the Quality Management Representative in today’s Quality Management System. What changed between ISO 9001:2008 and ISO 9001:2015? How does this affect you and your organization?  First, make sure you go online to subscribe to the Podcast if you…

Eradicating Inconsistency -ORKIN Case Study | EPISODE 3

Welcome back to #QualityMatters.  Your host Darci Chambers and Co-Host Kyle Chambers are discussing “Eradicating Inconsistency”.  First, make sure you go online to subscribe to the Podcast if you have not already, leave us a review as well, especially if you have a great idea for a new topic we should address. https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2 When pest-control…

Clark County School District – ISO 9001 Certified | EPISODE 2

Quality Management is NOT isolated to On Time Delivery, Manufacture Defects and Corrective Actions. It goes so much deeper than that, we’ll explore just one such example today. Find the Podcast first, Subscribe, Download and Review! https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2 In the mid-1990s, administrators in Clark County School District had to expand their educational infrastructure quickly to serve…

3800 Year Old Customer Service Complaint | EPISODE 1

In today’s first ever episode we will introduce you to the husband and wife duo of Kyle and Darci Chambers, founders of Texas Quality Assurance. Together we will explore a customer service complain from 3,800 years ago that could just as easily have been a modern event. Times change, but the expectation for quality does…