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This week’s episode is from a presentation given by Kyle Chambers at the ASQ 1422 Christmas dinner. We all know QMS stands for Quality Management System, but we far too often neglect the System and focus too strongly on Quality Management.

Habits play a vital role in the development of a System. We use an example of the “Tricky Triangle” and if you’ve ever been to Cracker Barrel, you know what I’m talking about. It is such a simple game, but wow can be hard to solve. However, once you’ve solved it a few times, it can be done in less than a minute. This problem solving game requires both skills from repeated operation (Habit) and critical thinking.

These lessons can and aught be applied to our corporate training processes. For example, a landscape company that has a high rework rate might benefit from a simple lay down yard to test on and train their team on. Another example could be the crowded 50 or more people strong training events that might be better served in small groups. It is a balance act no doubt, to balance the needs of the individual with the needs of the budget.

Thank you again to ASQ Section 1422 for inviting us out. It is always a pleasure and honor.

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