Mattress Mack, Customer Satisfaction & The Deming Way

Such an amazing interview we have for you today.  #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go.  This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture.  Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly…

Chris Paris – Conflict of Interest in the ”Development” of Standards

Another great episode with Chris Paris, author of Surviving ISO 9001:2015. We’re talking today about just what makes the new ISO 9001 standard so darn confusing. Its quite an eye opening experience to say the least, and . Seems no matter where you go, be it the corporate ladder, local government, even your school board,…

Mark LaCour – Quality, Sales & Contract Review (Understanding the Standard) | Episode 30

A very special episode today, not just because we are talking sales and finishing the Understanding the Standard Mini Series, but we our guest today, Mark LaCour, Editor in Chief of the OGGN the Oil & Gas Global Network.  Sales is so often not considered as a part of the Quality Management System, but 100%…